Privacy
DoorKnobDiscountCenter.com will not share, sell, or otherwise disclose any of your personal or financial information with outside parties for any reason. All information you provide on this web site will be used by DoorKnobDiscountCenter.com for the sole purpose of customer service. We Guarantee Your Privacy!

Security
Using a web site with a secure server is more secure than placing an order over the telephone or by mail. This site uses a secure server to protect the loss, misuse and alteration of the information you provide. All transaction data is encrypted(scrambled) using SSL encryption. Also a state-of-the-art firewall separates our Web pages and data from unauthorized access. Our SSL security certificate is issued by VeriSign^TM and can be confirmed by clicking the VeriSign^TM logo below. This site is tested and certified daily to pass the FBI/SANS Internet Security Test.

Low Price Guarantee
We guarantee the lowest legitimate prices on or off the Internet. If you do find a lower price (including shipping and taxes) on any product, we’ll beat it! Simply call or send an e-mail and tell us where you saw the lower prices. We will call you with the adjusted total for your final approval. Even after the sale up to 10 days from your purchase, we will gladly refund the difference. Simply send us an e-mail or fax with the link, or other price documentation and we will send you a check. This offer excludes closeouts, special purchase/special sale items. Product must be in stock ready to ship. We reserves the right to limit quantities. Only one offer per customer. Offer does not include wholesale, contract or manufacturer direct pricing or below wholesale cost pricing. Sorry, no dealers.

Shipping
Free Shipping: UPS ground shipping is always FREE for orders over $149
($12.95 Shipping & Handling for orders under $149) in the continental US. We understand that you don’t want to be mislead with low prices only to find out during checkout that your shipping and handling charges cancel out the savings. When you shop with us, the price you see is the price you pay. And we don't charge sales tax (except in FL) which saves you another 5-8% on average.

Sample Policy: If your initial order does not qualify for Free Shipping and you place a second order for $199 or more within 30 days, the shipping charges from the 1st order will be refunded. Please click here to send an E-mail with the subject: "Sample Refund" or call 1-800-963-3070. Before you place your 2nd order to receive the Discount Code you will enter when placing your 2nd order. Be sure to have your original order# in your e-mail.

Shipping: Most orders ship within 1-2 days (excluding weekends & holidays). UPS Ground typically takes 3-5 business days in transit. See exceptions below.

• Nostalgic Warehouse and Grandeur products typically ship in 5-7 days (excluding weekends & holidays). Next Day or 2nd Day orders will ship in 3-5 business days.
• Emtek Products are custom assembled to order and typically ship in 5-7 days (excluding weekends & holidays). Next Day or 2nd Day orders will ship in 3-5 days (excluding weekends & holidays).
• Baldwin Reserve typically ships in 2-3 weeks.
• Baldwin Estate typically ships in 5-7 days (excluding weekends & holidays).

Next Day & 2nd Day Air: You can preview your shipping before you enter your payment information on the checkout page. Next Day and 2nd Day shipments are subject to availability. Please Note Emtek Next Day or 2nd Day UPS orders ship in 2-3 business days). Quicker arrangements may be possible-call customer service at 1-800-963-3070

Inspect your order
Please remember that when the order arrives it is important to ensure that the shipping company has not damaged the product in transit. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. Signing the delivery receipt without noting damage will nullify the insurance for the order and constitutes receipt of the order in good condition.

DoorKnobDiscountCenter.com accepts the following major credit cards: Visa, MasterCard, American Express and Discover. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. We reserve the right to refuse any orders where the credit card billing address is not located within the United States or for cards issued by non-US banks.

DoorKnobDiscountCenter.com also accepts checks and money orders. Orders are processed upon receipt of funds. If you wish to pay by one of these methods, please place your order online and choose CHECK as your payment method.

Doorknob Discount Center, LLC
13909 N Dale Mabry Hwy Suite 106
Tampa, FL 33618
Make check or money order payable to: Doorknob Discount Center, LLC

Return Policy
Please inspect your order upon receipt for damage and accuracy. We will gladly accept returns/exchanges if we are notified within 30 days of delivery. In order to expedite your return please complete the following steps:

1) You must obtain a Return Goods Authorization (RGA#) by submitting a return request. click here to submit RGA request now, or call 1-800-963-3070. We cannot accept returns without an RGA#. All returns for defective merchandise or incorrectly shipped items will be returned at our expense.

2) All products must be returned in re-salable condition in original packaging with all parts and manuals to receive credit. Any products that have been installed cannot be returned. When we receive the merchandise you will be issued a credit or your replacement product(s) will be shipped.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DoorKnobDiscountCenter.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Product Color
Please note that due to the natural differences and limitations of computer displays, product colors do not exactly match that shown on your screen.