“You continue to provide excellent customer service! I will continue to do business with you for a long time!! Thank you & Happy Holidays!”
“I have to tell you, you guys have the best customer service ever! I just told my husband that last night and he agrees. Despite a problem..with my handleset, you guys just put a smile ; - ) on our face. We are still in the re-building process because of Katrina. Thank you for helping us through this process. You made it possible to smile even when thing doesn't go right. Thank you. I also want to wish your company, you and your family a happy, healthy, safe and prosperous holiday”
New Orleans, LA
“Thanks for your prompt service. Your website is great!”
Aliso Viejo, CA
“Thank you very much again for your excellent service and for being on top of things. I really enjoyed doing business with you all. I do not recall having had this kind of service from any other company. Service is a thing of the past for the great majority if companies nowadays.”
San Antonio, TX
“Thanks, I do appreciate the fast reply! So much so that I am ordering additional materials from you today.”
Mark P., Apple Door of Chesapeake
I've worked on supply chains for massive companies, so I understand that sometimes things just happen at the warehouse. The great thing is working with such a fantastic customer service expert like yourself who can track things down and get them turned around.
I will certainly recommend you to my friends and add a link to your site on the blog for our new house. We are extremely satisfied and you guys really beat the pants off the local supplier I tried to deal with but just got frustrated because your Website was more helpful than they were in person.”
Baton Rouge, LA
“Thank you, Any inconvenience I experienced is totally forgotten thanks to your prompt and thorough response to my problem. I am very, very impressed at the way this was handled and will use your website for all my remodeling needs for years to come.”
Sincerely, Dan C.
Indian Wells, CA
“Everything arrived and is PERFECT!Thank you for everything.”
Martha S. ASID (American Society of Interior Designers)
Gig Harbor, WA
“Thanks for your immediate reply. Your service has been exemplary! I’m looking forward to your products being the same.”
“Just wanted to let you know that I received my order today and I am extremely pleased with the quality of the merchandise and the expediency of this order. I would definitely recommend your company and would use your services again without question! Great job!”
Sincerely, Tricia Q.
Port Washington, NY
“Due to your wonderful customer service and prompt delivery, we will definitely continue to use DoorKnobDiscountCenter.com for our future purchases.”
“Thanks a lot for your attention to my request, and excellent customer service.
Also, my brother, Eric, will be building a 3,500 sq. ft. home in Malibu and I want him to consider the great options he has in hardware with your company. I have forwarded him this note along with your web site address for his future reference”
Thanks so much, Dion R.
Los Angeles, CA
“You site is very user friendly and I will order again when I can!”
“Thank you so much. ... I can't believe the quick response, you responded in minutes! The quickest response I have ever received - anywhere - was hours.”
“Thank you - even with the problems I experienced, I would certainly buy from you again because you demonstrated that your customer concern is genuine - you responded quickly to each message I sent and I respect that. Have a good year!”
“Thank you for your wonderful service. I have ordered twice from you and both times you were very helpful and prompt in getting the product I ordered to me in a timely manner. I will certainly use you again when I need other things that you have available.”
“Great Selection, pricing and listing of merchants.”
“I just wanted to thank you again for your outstanding customer support. I haven't received this kind of response and attention from any store.”
“An example all retailers, either web or walled, should emulate.”
Regards, Sharon M.
“I also called for info and customer support was excellent!”
“Thank you so much for keeping me informed about the doorknobs. You performed a true example of "Customer Service." We received the doorknob just as you said and it is on our door and we love it.” “Thanks again for your professionalism!”
“I ordered from you because your site is user friendly!”
“I just wanted to take a minute to compliment you on having outstanding people and customer service. I was somewhat leery about ordering over the internet for my Baldwin hardware package on a new house. I only ordered the front door set at first as a "trial". Everything went perfectly. I then ordered all the interior doors hardware --- some things came wrong, but your staff fixed it immediately and I had everything the next day. Based on the wonderful help from your staff to make everything OK ----- I have just placed an order for my Baldwin towel bars, etc. Again ---outstanding service.
I'm one to complain when things are not right, but also like to give credit due when deserved. You guys are great. Thank you very much and keep up the good work. I will make sure everything we need comes from you guys.”